I ended up doing a forced restart and then completed the factory reset and now we are in process of transferring everything back to her S10 from her iphone whatever model or year or however you describe those.things.

So of course at this point the only option is factory reset, and of course even to restart your phone, it requires a password. Her of course new to android, she let the rogers guy set everything up so what I know for sure is that guy set her password and didnt tell her, he then gave the phone back to her when it asked to register a finger print. Solved, The problem was, I installed my Wife E-mail Address to the phone and one of the hasi and exchange Security Role the force the Lock Policy, so when I the key was entered 5 times Wrong, the Device was locked and I needed the recovery key from the OWA (Outlook web Access). Now, get into the Reset and opt for Erase all content and settings option. So one of my friends (co-workers) had always been a true die hard apple fan, I finally convicned her to go with Android and of what course what better then the Galaxy S10 (she wasnt a fan of the pen for note series) so she got the S10 in of course Pearl White. If you still wish to factory reset your iPhone, follow the steps below.

Reset iphone asking for password